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Privacy Policy

Terms And Conditions

Tenikwa Wildlife Awareness Centre is a business in the activity industry

Cancellation Policy

A 100% cancellation fee will apply in the event of a no show by guest on the activity date.
In the event of an amendment not received 7 days prior to activity booked the guest will still be
responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances
including but not limited to, lack passengers, or weather conditions. In case of a weather cancellation,
weather conditions are judged exclusively by Tenikwa Wildlife Awareness Centre Management, guests
must report for the service/activity unless notified by Tenikwa Wildlife Awareness Centre Management. In
the event of a cancellation by Tenikwa Wildlife Awareness Centre Management, a full refund will be given
on the amount paid ( or refunded to booking agent)

Terms and Conditions
RESERVATIONS
Full payment is required upon making the reservation and prior to receiving confirmation.
If payment and proof thereof is not received, the reservation will be cancelled.
All requests for amendments to a reservation are required in writing by fax or electronic mail at least 7
days prior to the first activity date. Amendments may be approved subject to availability in the sole
discretion of Tenikwa Wildlife Awareness Centre Management.
INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are
participating in prior to departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and
will not receive any refund.
The indemnity form must signed by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian
prior to the activity.
CHILDREN
Children are classified as a passenger therefore on certain activities the full rate will apply to them.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction

Customer privacy policy
Tenikwa Wildlife Awareness Centre shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Tenikwa Wildlife Awareness Centre bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Tenikwa Wildlife Awareness Centre via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Tenikwa Wildlife Awareness Centre separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Tenikwa Wildlife Awareness Centre takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Tenikwa Wildlife Awareness Centre chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here .
Variation
Tenikwa Wildlife Awareness Centre may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Tenikwa Wildlife Awareness Centre based in South Africa trading as Tenikwa Wildlife Awareness Centre.

Tenikwa Wildlife Awareness Centre – contact details
E-mail: info@tenikwa.co.za
Telephone: +27 44 534 8170
Mobile Phone Number: +27 82 486 1515
http://www.tenikwa.co.za



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